How It Works Pricing Demos Partners Components Sign In
Healthcare

An AI Assistant That Puts Patients First

Patients call your office for directions, appointment availability, and insurance questions dozens of times a day. Give them instant answers on your website so your staff can focus on the people already in the waiting room.

Healthcare 360 x 640

The Problem

Your Phone Lines Are Always Busy

Healthcare organizations lose patients to hold times, portal confusion, and after-hours silence.

Patient Portal Confusion

Patients struggle to navigate your portal, reset passwords, or find the right form. They call the front desk for help, creating a bottleneck that slows down everyone.

Appointment Scheduling Friction

Booking an appointment means calling during business hours, waiting on hold, and hoping the right slot is available. Many patients give up and delay care instead.

Repetitive Triage Calls

Nurses and reception staff field the same questions all day: office hours, accepted insurance, directions, and whether symptoms warrant a visit. It drains time from actual patient care.


How It Works

Up and Running in Minutes

No technical skills needed. The AI reads your website and becomes your organization's patient guide.

1

Add the Widget

Paste a single line of code into your website. Works with any CMS, hospital platform, or custom-built site.

2

AI Learns Your Organization

The AI automatically scans your provider pages, service listings, locations, insurance information, and patient resources to build its knowledge base.

3

Patients Get Instant Help

Visitors ask questions in plain language and receive accurate answers about providers, services, scheduling, and more. 24/7, in any language.

Sell Products? Connect Your Store in Two Clicks

If you sell products or services online, our native plugins for Shopify, WooCommerce, Wix, and BigCommerce sync your entire catalog directly into the AI chatbot. Full product search, inventory awareness, and smart recommendations — no manual setup needed. Ask your agency to install it, or do it yourself in minutes.


Built for Healthcare

Features Your Organization Actually Needs

Not a generic chatbot. Designed specifically for how healthcare organizations serve patients.

Symptom Information

Patients describe symptoms and the AI provides published health education content from your site. It always clarifies it is not providing a diagnosis and directs them to contact your office for clinical concerns.

Appointment Booking

Patients find available providers, check scheduling options, and request appointments directly through the chat. No phone calls, no hold music, no frustration.

Provider Directory

Patients search for doctors by specialty, location, or name. The AI presents provider profiles with credentials, expertise, languages spoken, and availability.

Insurance Verification Guidance

Patients ask whether you accept their insurance plan. The AI checks your published list of accepted carriers and explains next steps for verification or out-of-network options.

Prescription Refill Reminders

Patients ask about refill processes and the AI explains how to request refills through your patient portal, pharmacy, or office. Reduces unnecessary calls to your front desk.

Patient Education

The AI surfaces health education materials from your website: pre-visit preparation, post-procedure instructions, wellness tips, and chronic condition management guides.


See Live Demos

Real Scenarios

How Healthcare Organizations Use It

Your AI assistant handles the conversations your staff doesn't have time for.

Worried Parent

Is This an Emergency?

A parent notices their child has a rash and fever at 10pm. The AI shares your published guidance on when to visit urgent care versus the ER, and offers to book a next-day appointment with their pediatrician.

Insurance Check

Finding an In-Network Specialist

A patient needs a cardiologist who accepts their insurance plan. The AI searches your provider directory, filters by specialty and insurance, and presents matching doctors with open availability.

Elderly Patient

Telehealth Setup Help

An older patient is scheduled for a telehealth visit but doesn't know how to join the call. The AI walks them through the steps in plain language, checking which device they have and providing clear instructions.


FAQ

Common Questions

Everything healthcare organizations ask before getting started.

PromptMySite does not access, store, or transmit protected health information (PHI). The AI answers based solely on publicly available content from your website, such as provider directories, service descriptions, and general health education pages. It does not connect to your EHR or patient records.
No. The AI provides general health information published on your website and clearly states it is not a substitute for professional medical advice. For any clinical concerns, it directs patients to contact your office, visit urgent care, or call emergency services as appropriate.
The chatbot does not collect or store patient medical records. It may gather basic contact details for appointment requests, which are handled with the same encryption and security standards as your website's existing contact forms.
PromptMySite works alongside your EHR rather than connecting directly to it. The AI answers questions from your public-facing website content and can direct patients to your patient portal for records, prescriptions, and secure messaging with their care team.
Yes. The chat interface uses plain language and large, clear text. Patients simply type or speak their question in natural language. There are no menus to navigate or forms to fill out. The AI is patient, repeats information when asked, and can adjust its reading level to match the user.

Ready to Improve Patient Access?

Start free. No credit card required. Your AI patient assistant will be live on your website in minutes.

Questions? Book a call or email corey@promptmysite.com


Also Available For